COTE 100 is committed to handling customer complaints fairly, promptly and free of charge. Anyone dissatisfied with the services or conduct of a representative may submit a complaint, which will be handled by our complaints officer, Ms. Catherine Lussier. We ensure that complaints are dealt promptly.
A complaint includes one of the following three elements:
Complaints are generally made in writing but can also be made by any means that suits you. You can also fill in the form provided by the Autorité des marchés financiers (AMF), available here : Conplaint Forn
You will receive an acknowledgement of receipt within 5 working days of submitting your complaint.
Your complaint will receive a final written response within 60 days of receipt, or up to 90 days in exceptional circumstances. In Quebec, we can also handle certain complaints through a simplified process whereby we can verbally propose a solution to resolve the situation within 20 days. If we are unable to resolve your complaint under this process, or if the nature or complexity of your complaint does not lend itself to this, it will also be the subject of a final written response within the same timeframe as above.
If you are dissatisfied, you may request that your complaint file be forwarded to :
Contact information for the person in charge of complaints :
COTE 100 Inc.
To the attention of the Complaints Officer
1543, rue Montarville, Saint-Bruno (Québec) J3V 3T8 info@cote100.com
450-461-2177
A complete copy of our Complaints Handling Policy is available free of charge on request, in paper or electronic form.
